1. Charging Power Recommendation
The charging power depends on charger compatibility with the VR headset. For Quest3 devices, we recommend using the original 18W charger. While the original Quest2 charger provides 10W, we recommend using an 18W or higher power charger with Quest2 devices for uninterrupted gameplay.

2. Charging Limitations
The Quest3/2 has a charging protection mechanism that limits the charging power when its power level is above 65%; thus, it may continue to drop. If your battery level is below 65% and charging still can't keep up with power consumption, Please unplug the charging port and plug it in again to activate fast charging.

3. Guidelines for use
Connect the wall charger with the USB C cable to that separate USB C charging port and plug USB A into a USB 3.0 port on your computer.

4. Charging Dynamics During Gameplay and Standby
According to our tests, when the battery level is below 65%, power is 15-20% per hour. When the battery is above 65%, prolonged simultaneous charging and gaming may trigger the charge protection limit, resulting in a 10-15% drop in power per hour. If it is not triggered, the power drops by 0-3% per hour.

1. What should I do if my computer displays a "device not recognized" message when connecting to VR?
Step 1: Ensure your computer's graphics card and USB driver are current. Consider updating them to the latest version for optimal compatibility.
Step 2: Test the VR device on a different USB 3.0 port on another computer to determine if it functions properly.

2. What should I do if there are no prompts on my computer during the VR connection attempt?
Step 1: Confirm that your graphics card performance and computer configuration meet the requirements for a wired VR connection. Refer to the Meta website for specific information regarding Quest Link connections.
Step 2: Restart both the VR device and the computer, then attempt to reconnect.
Step 3: Try plugging the VR device into a different USB 3.0 port on the computer, as the current port may be damaged.
Step 4: Test the USB port's functionality by connecting a known working peripheral device, such as a mouse or keyboard. If the computer recognizes the peripheral devices but not the VR device, proceed to step 1 to update the necessary drivers.

3. How do I resolve the issue of the VR device being recognized as USB 2.0?
Step 1: Ensure that the USB 3.0/3.1 port is in use. Experiment with different USB 3.0/3.1 ports, avoiding using hubs or adapters.
Step 2: Restart the VR device and close the Oculus software on the computer. Reopen the software to re-establish the connection.
Step 3: Update both the software version of the VR device and the Oculus software on the computer to the latest version. After updating, restart the computer and the VR device for the changes to take effect.

4. What should I do if I cannot enable Quest Link?
Step 1: Ensure the Air Link wireless connection is turned off before enabling Quest Link.
Step 2: If it's your initial connection or there has been a significant gap between connections, be patient, as the Quest Link interface may take 1-2 minutes to become available.
Step 3: Update both the software version of the VR device and the Oculus software on the computer to the latest version. Subsequently, the computer and the VR device must be restarted to implement the changes effectively.

5. How do I address disconnection issues after establishing a connection?
Step 1: Ensure that the cable is securely and properly inserted into both the VR and computer ports. Switch to a different port if the connection feels loose at the computer port to prevent any shifting or disconnection during gameplay.
Step 2: Restart the VR device and the computer, then attempt to reconnect. This can help refresh the connection and resolve any temporary issues causing disconnections.

6. How can I address distorted or stuttering issues in the game or video interface?
Step 1: Ensure that your computer's graphics card performance aligns with the game's refresh rate and resolution requirements. For online network games, check the stability of your network connection as well.
Step 2: Recognize that USB 3.0 bandwidth may not adequately support high refresh rates exceeding 60Hz and resolutions surpassing 1080p concurrently during gaming scenes. It is advisable to appropriately reduce the resolution while selecting a high refresh rate within the game to optimize performance.

7. Why am I unable to transfer files via USB or experiencing disconnection when attempting USB file transfer?
Disconnection during USB file transfer may occur if the developer mode is not enabled. Refer to the Meta website for steps on how to enable developer mode. Before enabling it, clicking may cause a temporary disconnection, but the system will automatically reconnect, which is a normal occurrence during this process.