Refund policy
What if I am not satisfied with the product?
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Quality issues: During the warranty period, we provide replacement or refund services, and the shipping method is the same as the purchase method.
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Purchased from a third-party retailer: Please contact the retailer directly for after-sales support.
Reissue process
Contact us: Contact the Syntech team at support@syntechhome.com to obtain the return address.
Provide information: Please include the following details in your email:
- Order number
- Proof of purchase (invoice or order screenshot)
- Reason for return
- Video or photo of the faulty product
- Complete delivery address
- Shipping instructions
Please use a shipping service that provides tracking service.
Refund processing
- Syntech will process the refund within three business days.
- Refunds will be credited to the same method as the initial payment.
- Refunds may not appear on your credit card statement until the next billing cycle.
Contact us
If you have a complex issue that needs to be handled, please click here to fill in your information. We will assist you within 24 hours.