Q: How can I extend to the lifetime warranty?
A: Simply register your lifetime warranty with your email.
Q: How can I get a replacement or refund?
Q: What should I do if the product does not work?
A: For USB C to HDMI Adapter/Cable, please make sure that your laptop/smartphone is in DP Alt Mode First. Only DP Alt Mode usb-c port can be used to output video. For other products, please fill the form customer support to get our consultancy or replacement in 24 hours.
Q: My Order did not arrive on time, what should I do?
A: All the Syntech products are delivered, wrapped and shipped by FBA(Fulfill by Amazon) Service. We encourage you to contact amazon support through amazon front page. Amazon customers are very nice and would like to solve your issue quickly.
Q: Product broke after a time of use and it doesn’t work now, what should I do?
A: All of our products have the extended life-time warranty. If you are using the Mac laptop, please try to reset the System Management Controller (SMC) first. For refund or replacement, please fill out our contact form to get our customer support in 24 hours.