How long does delivery take?
- US: 6-10 Business Days
- European countries: 6-10 Business Days
- Other countries: 6-15 Business Days
What countries can you ship to?
Normally, we ship to the United States, European countries, the United Kingdom and China. However, if you live in a city where Amazon FBA is rarely used, please contact us. Please send us an email before placing your order. Thanks!
How will you ship my item?
Amazon as our logistics partner ships Syntech products. They choose the carrier that they think is best for our customers. (usually FBA)
When can I get the tracking information?
Tracking information is usually available within 1 or 3 business days (not including preparation time), depending on the shipping method you choose.
Can I change my shipping address?
Unfortunately, we cannot change the shipment once the product is en route. Please check your address information carefully.
What do I need to do when I receive a different product/empty package?
Sorry about this, we will replace the new order with the correct item according to your order. Please don't forget to tell us the order ID, tracking information to help us resolve the issue as soon as possible. We will get back to you within 24 hours.
How long after my purchase can I request a refund or exchange?
We allow returns for up to 30 days after the initial purchase date.